Guests Reviews of Premier Inn London Heathrow Terminal 5

I recently had another wonderful stay at the hotel and I must say, their attention to detail is commendable. From the moment we arrived, we were greeted warmly by Leona, who remembered us from our previous visit. It was such 

Special note of thanks to manager. Food was alright. We were here for one night...

A very nice budget hotel, close to the terminal, clean and comfortable. Free internet, and free extra beds for kids.

Nothing

This hotel is a great value for money, especially considering its proximity to the airport. The prices are reasonable and the attention to detail is noticeable. The location is in quite a nice area, offering a peaceful and relaxing 

The location

Had to pay £12.00 for parking. The food was very poor, the lasagna was microwaved. The staff on duty when we left very early in the morning needs a customer care training course.

Location

Frantic reception area at check in (7.00 P.m ish) and food in thyme. (Risotto was the worst I have ever tasted)

I stayed at a hotel near Heathrow and it was really convenient. The location was great, just a short bus ride away from the terminal. The hotel had a restaurant where the staff were friendly and went above 

Clealiness, room confort, good staffu

Nothing

Pleasant staff ,good location, easy checkin.

not much

With a convenient city bus and a shuttle service available, transportation is not a hassle at all. The staff at this hotel is exceptional, providing excellent service and attention to detail. They even offer discounted shuttle tickets to save some money. The location of this hotel is fantastic, situated in a nice 

comfortable quiet room,service good,staff very helpful

Nothing

serve yourself extensive breakfast

nothing

Room facilities were comfortable and clean. Restaurants offer good food and facilities. The hotel's location was convenient.

Customer service was not helpful or accommodating. I asked if I could switch rooms to be closer to my partner and was told it was not possible, even though the hotel was not full.

Everything was just perfect. Cosy pillows, grab-n-go breakfast in the morning. Everything was clean and new.

The first person on the reception I talked to did not tell me about the grab-n-go breakfast and told me that I did not have any opportunity to eat at the hotel in the morning (I paid for the breakfast but was unable to attend due to early leave). After the second time I came down, the problem was solved (after I talked to another person).

location-price-frienliness